Roles Admin, Job/User Editor, Job Editor, and User can be permitted to access this feature.
- Dataplate Information
- Equipment Insights
- Service History
- Service Bulletins
- PDF Resources
- Video Resources
- Virtual Mentor Center
Acting as an on-site technician’s right-hand companion, Journeyman™ uses Optical Character Recognition (OCR) technology to extract and document key equipment information from a simple data plate photo. Once identified, Journeyman™ then systematically evaluates contextual data—including job and equipment history, organizational knowledge, and OEM information—to deliver smart diagnostic solutions directly from any workflow in XOi Vision.
Avoid manual data entry and potential typos by utilizing OCR to pull equipment information directly from a dataplate photo, including:
- Model Number
- Serial Number
Make more informed service decisions by tracking equipment service, maintenance, and lifespan, such as:
- Manufacturer Date
- Equipment Age
- Date of Last Service
Better assess the task at hand with instant access to all job activity and service history for the unit - complete with photos, videos, notes, and even recorded support calls from previous technicians.
Ensure all manufacturer-recommended services, recalls, replacements, etc. are timely addressed by highlighting any active manufacturer service bulletins for the specific unit.
Quickly troubleshoot on-site service issues with one-click recommendations for trusted industry, manufacturer, and organizational equipment documentation, including:
- Operational Manuals
- Installation Manuals
- Service Facts
- Previous Service Bulletins
Avoid searching Google and YouTube for untrusted and unverified video resources with easy access to organization approved:
- Manufacturer service, repair & installation videos
- Equipment-specific training videos
- Recorded Vision Live support calls
Virtual Mentor Center
This is an add-on feature that allows you to better prepare and arm support teams and senior technicians to virtually assist on-site technicians through XOi Vision Live by granting them access to the detailed service workflow - outlining the current job and issue. When a support call is necessary, this call will be recorded, attached to the service request, and added to the Knowledge Base for future reference and use.
Please speak to your Customer Success Manager if you are interested in learning more.