What is Vision Live Pro?

XOi’s Vision Live Pro allows your techs to virtually connect and collaborate in real time for
faster training and problem resolution directly from the field. It allows access to
a virtual, interactive environment from your team’s existing smart devices, enabling:

Real-Time Remote Video Support
Efficiently grow and scale your team by virtually connecting newer techs with more senior team members.

• Mobile-to-mobile & mobile-to-desktop calling
• Enable the team's functionality to connect directly to your support desk
• Record live calls for future training & support

Live Video Pausing & Markup
Easily pause the live call to quickly talk through and troubleshoot onsite issues.

• Pause the live video feed without stopping the audio
• Each party can draw and mark up the paused video feed to discuss problems and ensure your tech is working in the right area

Remote Control Capabilities
Remotely control your tech’s phone or device. Perfect for jobs in dark or cramped crawl spaces, basements, or attics.

• Easily swap between back and front-facing cameras
• Control your tech’s flashlight
• Mute audio
• Zoom your tech’s camera in and out

Live Document & Resource Sharing
Quickly share live links, documentation materials, and notes with your tech. Perfect for sharing:

• Instruction manuals
• Equipment guides
• Internet links
• Notes from past jobs

To get started read the articles below:

Getting Started with the Vision Live Mobile App

Getting started with Vision Live Pro on your desktop

Additional Information

This is an add-on feature. Please speak to your Customer Success Manager to begin set up.