Troubleshooting Dashboards

Dashboards allow you to review the data being collected in completed jobs, identify the most common types of equipment your technicians encounter, and manage your technician's productivity. 

Within the Dashboard area, reports have been broken out into different sections, each dedicated to specific types of data. All User Roles can be permitted in the Dashboard tab. 

Depending on how you are trying to filter the data you may come across some common messages. While they may come across as errors, there are some common reasons for those messages and simple steps to take to solve them. 

No Data Available

If there's no data in the selected date range or given the selected filter values, KPI containers will show 0, and tables or charts display a message saying "No Data" with an icon.

 

If you suspect this is incorrect:

1. Check your filters.
2. Note which dashboard and chart you are trying to view, take a screenshot, and send screenshots & details to support.

Loading Dashboard Error

If you see this error, immediately reach out to support with details about which dashboard you are trying to view.

Chart Error

1. 1. Refresh the page.
   2. Note which dashboard and chart you are trying to view.
   3. Reach out to support with the details.

Note: We advise against relying on keyboard shortcuts as they may not consistently function as intended.