Mobile to Mobile Video Calling with Vision Live

With the Vision Live Mobile App and the proper license, you can call other Vision Live mobile users to troubleshoot equipment issues while onsite. 

You will need to have the Create Invitation button in your Vision Live App to be able to initiate a call. If you do not have this button please contact your administrator or Customer Success Manager. 

After pressing the Create Invitation button you will be given the option to send the call link via SMS or Email. Select an option.

Then place the email or phone number of the person you will be calling based on your choice above.

Select Send Invitation. 

The invitation will be sent out and the guest you are inviting will be able to tap on the link via email or text. The link will remain active for several hours to start/restart the call if it drops or is delayed for any reason. If they do not have the Vision Live app downloaded they will be prompted to. 

After the guest opens the link you will receive a pop-up message to start the call. Tap on 'Accept' to start the call.

Once connected, you'll have several controls available to you. 

The controls at the top of the screen are for the receiver's device. You will not be able to control their device but will be able to ask for them to turn certain controls on. 

The controls at the bottom of the screen will control your device. 

 

Depending on how your account is configured you may see the below:

 

 Camera - toggle to turn the remote camera on or off.

 Microphone - Toggle to turn the remote microphone on or off.

 Pause - Pause the video feed on the remote device, allowing you to draw on the image. 

 Camera Choice - Toggle to move between front or back camera

 Snapshot - Click to capture an image of what is on the screen

 Flashlight - Toggle to turn the flashlight on or off.

 Eraser - Erases any drawings that were done by yourself or the receiver. 

 Speaker - Allows you to turn on the speaker for the call, to allow hands-free listening. 

 Gallery - Pick images from the gallery to show during the call. 

 Record  - Record the call. 

Terminate the call - Ends the call. 

When you have paused the screen you and the call receiver can both free draw and add shapes to call out particular areas on the screen. 

To free draw just begin moving your finger on the device. To add circles, select and hold the area. 

You and the call initiator will have different colors. 

Green = Call receiver

Orange = You

When done select the erase button to remove drawings.

Additional Information

• Depending on your Vision Live Use Case configuration, you may have varying local or remote controls. Please reach out to XOi Support if you have any questions about your controls.