Add Content to a Collection

Roles Admin, Job/User Editor, and Job Editor have permission to perform this task.

Adding content directly to a specific collection in the Knowledge Base is the easiest way to ensure content is properly organized and assigned to the right collection.  You can add:

• New content to an existing collection
• Existing content to an existing collection
• Multiple pieces of content to an existing collection

To add new content to an existing collection in the Knowledge Base follow below:

1. Go to the Knowledge Base tab. 

2. Select + Add Content.

3. Choose the content from your device to upload. Note: PDFs, Images, and Videos are uploadable.

4. Go to Collections at the bottom of the form and select the Collection(s) to have this content added to it. 

5. Select Upload Content. 

To add existing content to a collection in the Knowledge Base follow below: 

1. Go to the Knowledge Base tab.

2. Use the search filters to find the content. 

3. Select the title of the content.

4. Select the pencil icon in the top right-hand corner.

5. Go to Collections at the bottom of the form and select the Collection(s) to have this content added to it. 

6. Make all your changes and select Update at the bottom.

To add multiples pieces of existing content to a collection in the Knowledge Base follow below: 

1. Go to the Knowledge Base tab.

2. User the search filters to find the content.

3. Select the checkbox next to each piece of content to be included in the link. 

4. Select the Collection icon on the upper right.

5. Select Add or Remove from Collection.

6. Choose the collection(s) to add the content to. 

7. Select Save.