What are the Vision Live Network and Recommended Settings?

SightCall: Network and Recommended Settings

 

• Network and Bandwidth Requirements
  Vision Live users connect to the Vision Live platform to communicate together. Vision Live implements an advanced mechanism to ensure the best communication possible with any IP network quality.
• Network requirements
  To allow agents to connect to the Vision Live platform, Enterprise networks must authorize the following ports and domains:
  TCP Ports 80 & 443
  *.rtccloud.net (Web plugin to connect the cloud) *.sightcall.com (Access agent console interface) *.mapbox.com (3rd party library for geolocalisation)
  • Caution: Please note the “*“ preceding the URLs above. The “*“ must be included to whitelist the wildcard URLs and have full access to the Vision Live cloud.
• SSL Interceptions
  Vision Live does not support SSL interceptions. If your network implements SSL interceptions, the above URLs must be whitelisted.
• Bandwidth Requirements
  A Vision Live stream, including audio, video and sharing fluctuates between 100kb/s and 500kb/s, depending on the network capacity, movement, light, and camera. It is recommended to validate the network capacity prior to intensive use.