How do I reset my Vision mobile password?

If you forgot your password you can reset it anytime on the XOi Mobile log-in screen. 

Follow the steps below:

1. Open the XOi Mobile app.

2. Select Forgot Password. 

3. Type in the email address associated with the account and select Submit. 

4. You will receive a 6-digit reset code through either a text message. If there is no phone number associated with your account the password will be sent to the email associated with the account.   

5. Put the 6-Digit code and your new password into the box. Select Sign In. 

Note: Your new password must be at least 8 characters long and include at least one symbol, one number, and one lowercase letter.

After pressing Sign In you will be taken inside the mobile app to the My Work section. 

Additional Information:

If your device is set to user autofill, the top box for the temporary password code occasionally auto-fills with your username/email address. You will need to ensure that the code is placed in the first box or you will receive an error. 

Please contact XOi Technical Support with any issues. 

This feature may not be available if you have an integration with an FSM. Please contact your Customer Success Manager with questions.