If you are connected within Vision Live Desktop and you are only seeing a blank black screen, you may need to ensure that you have allowed permissions to camera. You can easily do this by following some simple steps:
- Make sure you do not have your camera open in any other application/webpage.
- Click on the lock to the left of the URL or the camera icon to the right side of the address bar.
- Ensure that Camera is set to Allow
If this does not correct the issue, please check to see if the certificate for the webpage has been accepted. You can easily see this by looking in that same location. It should display the certificate as "Valid."
If you have followed these steps and still been unsuccessful, click here for additional steps related to uninstalling/reinstalling the plugins for your browser.