There are times where uninstalling and reinstalling the Vision Live plugin may be necessary if you are experiencing technical difficulties with Vision Live Desktop. These steps will walk you through the process of uninstalling and then reinstalling the plugin:
- Open the Control Panel
- Open "Programs and Features"
- Search for "npRTCCplugin" and right click on it
- Select "Uninstall"
- If prompted for a confirmation, click "Yes"
Once you have uninstalled the plug in, it is recommended that you reboot your machine. When it comes back up, login to Vision and access the Vision Live Pro tab. It should automatically prompt you to reinstall the plugin.
If you have a newer version of the plugin installed, it will say "Sightcall"