How to troubleshoot job share link errors

Share links allow you to view the content collected during the job. They can be sent to you via email or text. 

If you click on a share link and receive an error page this typically indicates a browser caching issue or a security issue. 

You can resolve this by trying the below: 

1. Clear the cache and cookies in the settings of your internet browser.
2. Reboot your internet browser and retry.
3. Try to access the link from another browser.
4. Try to access the link from an incognito window.
5. Try to access the link from another device. If an error still occurs, this could indicate that the job does not exist. 
6. Have the individual sending you the link download the job as a PDF and send it through email.

Additional Information

If you are still experiencing issues after following the suggestions above, please reach out to XOi Support.