I can't get the Vision Live Plugin to Install on my computer

A device security issue is often the cause for the Vision Live Plugin being unable to install.

You'll want to check: 

• If you are connected to a VPN. If you are, disconnect from the VPN and try again. 
• If you have security software that prohibits you from installing. If so, please work with your IT team. 
• You can also follow the steps to Uninstall/Reinstall the Plugin from your computer.

If the above steps still do not resolve this issue, we suggest trying to connect to Vision Live on another computer. 

Additional Information

Please contact XOi Support for additional help.