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XOi Support

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Latest activity by XOi Support
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    XOi Support created an article,

    Workflow Step Types

    With our latest update, 1.42, we introduced new workflow step types to provide a more efficient, customizable way to use workflows.  Each of these steps shown below:        Multichoice            ...

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    XOi Support created an article,

    Why can't I see all the text in my note?

    If you can't see your note or it appears that a portion of the letters are chopped off, like the picture below, you should check the following: Zoom - zoomed into the screen causing text to someti...

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    XOi Support created an article,

    Why can't I see the Create Job button?

    If you find that you cannot see the Create Job button on Vision Web, your computer screen is most likely zoomed in. This often removes the Create Button from view.  To zoom out, you can easily use ...

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    XOi Support created an article,

    Why is my password reset stuck?

    Did you recently create a new password and things got stuck? Generally, this indicates that you did not create a password that meets all the required password criteria.  When you create your passwo...

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    XOi Support created an article,

    How to stop unwanted workflow notifications

    Is one of your employees receiving unwanted notification about job completions? This is typically caused by their contact information being listed on a workflow or a step within a particular workfl...

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    XOi Support created an article,

    The app keeps freezing

    If your mobile Vision application is freezing up or becoming frozen when you try to use it, there are a couple simple steps we recommend in order to fix this:  Force close the application Go into ...

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    XOi Support created an article,

    How to create a collection in the Knowledge Base

    Creating unique collections of items within the Knowledge Base can easily be done.  Navigate to the Knowledge Base Locate the items you would like to put into a collection Check the box to the lef...

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    XOi Support created an article,

    I can't get the Vision Live Plugin to Install on my computer

    If you cannot get the Vision Live Plugin to fully install, this is often caused by a device security issue. You'll want to check:  If you are connected to a VPN. If you are, disconnect from the VO...

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    XOi Support created an article,

    I get an error when I click the job link from email

    If you are trying to open a job link and are receiving an error page like the one below, this typically indicates a browser caching issue.   You can resolve this by following the steps below:  Cl...

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    XOi Support created an article,

    How to easily reorder steps in a workflow

    We recommend ordering your steps in an easy to follow sequence.  You can easily drag and drop steps into any order that suits your business needs.  Additional Information:  Make sure to save any/a...