Getting Started: Knowledge Base

The Knowledge Base is a centralized library of service manuals, wiring diagrams, training materials, and other technical resources available through XOi Mobile. It helps technicians find reliable information while they are working on equipment, reducing time spent searching and supporting faster, more confident decisions in the field.

The Knowledge Base includes resources collected by XOi as well as content uploaded by your organization.

Admins, Job/User Editors, and Job Editors can manage their organization’s content and create collections for specific user groups. All user roles can search for and share Knowledge Base content.

Use the articles below to learn more about finding, managing, and organizing Knowledge Base resources.

 

Find and Use Content

Technicians can search the Knowledge Base in XOi Mobile using information such as the manufacturer, model number, or other keywords. After opening a document, they can zoom, move between pages, and search within the document.

Learn more: How to Search and Navigate the Knowledge Base in XOi Mobile

Manage Knowledge Base Content

Admins, Job/User Editors, and Job Editors can add new resources, update existing content, and remove content uploaded by their organization. All user roles can create shareable links for individual or multiple resources.

Learn more: Manage Content in the Knowledge Base

Creating and Managing Collections

Collections allow your organization to group related Knowledge Base content and make it available to specific user groups.

Admins, Job/User Editors, and Job Editors can create collections and add, view, or remove collection content. Admins can also share collections with affiliate organizations, helping maintain consistent resources across connected teams.

Learn more: Create and Manage Knowledge Base Collections